Marketing Executive / Customer Care Officer

Company

Airwater Cargo Services Limited

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Sales/Business Development and Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

3 - 5 years

Salary

₦75,000.00 ‐ ₦100,000.00 per month

Application Deadline

2 months from now

A reputable organization in cargo industry seek the services of a Marketing Executive / Customer Care Officer

Job Description

• Identifying and sourcing for new clients
• Identifying, sourcing, locating, and developing new business opportunities.  
• Identifying and analyzing the organization strength, weaknesses, threats and responding to opportunities in the industry
• Social media marketing, optimizing the uses of marketing on the internet, and other social network such as face book, twitter, LinkedIn, and email.
• Plan, develop, and implement marketing strategies and policies that will enhance our company growth.
• Conduct market research as it relate to the company potential in the industries.
• To monitor our competitors activities and success.
• Prepare potential client data base and provide quality service to customers.
• To carry out marketing research on the needs of our potential clients and satisfying them.
• Develop and plan for advertisement, public relation, sales promotion and management.
• Forge strategic marketing partnership with associations, publication and research organization that will enhance the company’s market share. 
• Follow up existing clients, Gathering feedbacks or complaints from customers, initiates and implement corrective measures.
• Provide excellent customer satisfaction by communicating courteously with customers by telephone, email, letter and face to face.
• Contribute to the development and maintenance of the standards, policies and procedures in the organization

Job Requirements

• BSc/HND in any relevant course or equivalent in any professional certificate (NIMM, IMM, CIM, PCM, CIA).
• Applicant is required to have a minimum of three (3) years progressive customer service or direct marketing experience.

Skills

• Should have good oral/written communication skills in more than two major languages (Hausa and Yoruba  added advantage)
• Proficient in desk top packages, good internet and social media usage. 
• Analytical skill ability to use initiative.
• Must be bold, must have drive and aggression to deliver on target.
• Ability to work under pressure
• Must have good negotiating skills.
• Must be energetic, enthusiastic person with can- do attitude and a strong team player.
• Must have excellent sense of priorities.

Salary Budget

900,000.00 to 1,200,000.00 annually with other incentives.

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