Thursday, 17 December 2015

Call Center Agent

 


Company

B.Y Mafit Ltd

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

1 - 3 years

Application Deadline

Monday

B.Y Mafit Limited  seeks qualified candidates to fill this role
 
Responsibilities

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.
Qualifications and Requirements:
Minimum of HND
1-3 years experience
Must be a female
22-25 years
Must be living in Ikeja and it's environs
 

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