Consular Assistant needed at British High Commission

 

Company

British High Commission

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Hospitality / Leisure / Travels

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years

Application Deadline

Friday

The British High Commission is an equal opportunity employer and seeks to deliver highest possible standards of service by selecting experienced and professional staff to fill this position

Main purpose of job:
To provide consular assistance to the many British nationals who live in and visit Nigeria

Roles and responsibilities:
Main Duties and Responsibilities

• Process Emergency Travel Documents for British nationals.
• Consular Assistance to British nationals and eligible persons (Hospitalisation, Deaths, Financial Assistance, Prisoners, Child Abduction & Other Assistance work)
• Provide frontline reception to all consular visitors
• Dealing with general enquiries by phone/letters/e-mails
• Maintain files of consular casework and information
• Establish and build relationships with key contacts to facilitate excellent networking.
• Maintain a daily record of all visitors given assistance to help with year end statistics
• Provide administrative support to Vice-Consul and Consul/CROM
• Filing and registry duties

Key competencies required: 

• Changing and Improving
• Delivering a quality service
• Delivering at a pace
• Collaborating and Partnering

Language requirements:
Good command of English both written and spoken

Other skills / experience / qualifications:

• Previous experience of working in a consular section.
• Excellent attention to detail and accuracy (compile accurate information in both written and electronic formats).
• Have excellent customer relations and be able to listen to and support British and EU nationals with sympathy and sensitivity.
• A tolerance for aggressive customers, challenging consular casework (death, hospitalisation, child abduction).
• Be respectful of the personal nature of the job and take care to protect sensitive information and adhere to strict data protection policies.
• Ability to work well in a small team, working independently while taking a proactive approach to the role (particularly under pressure)
• Good understanding of Microsoft Packages (Word, Excel, Internet Explorer)

NOTE:

• All applicants must be legally able to work in Nigeria with the correct visa/status or work permit.
• The British High Commission in Lagos is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.
• Staff members recruited locally by the British High Commission in Lagos are subject to Terms and Conditions of Service according to local Nigerian employment law.
• Spouses/registered partners of UK Based Staff, are able to work within the BHC/BCG but their salary will be abated at the appropriate tax rates.
• Reference checking and security clearances will be conducted.
• If you have not heard from us 3 weeks after the closing date, please consider your application unsuccessful.  Note: Any questions you may have about this position will only be answered during interview, should you be invited.

 

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