Company
Patwith Consult
Job Level
Manager (Staff Supervisor/Head of Department)
Location
Lagos
Specialization
Customer Service
Job Type
Full-Time
Minimum Qualification
Degree
Preferred Years of Experience
1 - 3 years
Salary
₦100,000.00 ‐ ₦150,000.00 per month
Application Deadline
2 weeks from now
We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities
- Effectively manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
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