Company
Deecla Services Ltd
Job Level
Manager (Staff Supervisor/Head of Department)
Location
Lagos
Specialization
Administration & Office Support
Job Type
Full-Time
Minimum Qualification
Degree
Preferred Years of Experience
5 - 7 years
Salary
₦150,000.00 ‐ ₦180,000.00 per month
Application Deadline
2 months from now
Location: Lagos
Experience: 6 years and above at Supervisory Position
Qualification: B.Sc. in relevant discipline
IT Skills: MS Excel/Word, Powerpoint
Industry: telecom/Gaming/Payment Terminal Service Providers(PTSP)/IT services
Approx Salary N150,000 – 180,000
Job Descriptions
- Configuration and deployment of company android POS devices
- Installation/Upgrade of our device system and applications.
- Providing technical expertise and support to merchants on malfunctioning devices.
- Providing support and maintenance for devices deployed to clients on the company platform
- Organizing regular training sessions for agents and junior operations staff on the recommended use of company platform and terminal
- Reviewing agent credentials and ensuring consistence with company policy
- Providing regular feedback to technical partners on the Company platform
- Managing the training and customer service unit.
- Managing key client relationships with vendors and banks
- Monitoring and reviewing device activity
- Managing and actively responding to all agent operational issues
- Liaising with the sales department on all agent operational issues
- Testing and quality control check of new devices delivered to the company
- Preparation of Target vs Achievement reports- Daily/Weekly/Monthly
- Supporting large geographical agent locations
- Large team Management
Requirement
- Proven work experience in a similar role.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Excellent computer proficiency (Google & MS Office Word, Excel, PowerPoint)
- Must be able to work towards meeting deadlines, while maintaining a positive attitude and providing exemplary customer service
- Effective time management for work flow and delivery of results within parameters of instructions given, prescribed routines, and standard accepted practices
- B.Sc. in relevant disciplines (minimum of 2.1/ upper-credit)
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