Relationship Officer

 

Company

Loyalty Solution Limited

Job Level

Fresh Graduate/Entry Level/Graduate Internship

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

Entry Level

Application Deadline

2 months from now


Loyalty Solutions Limited was incorporated in June 1996, as an integrated loyalty services provider. Loyalty Solutions Limited (LSL) focuses on helping its clients acquire new customers, Improve customer loyalty, retention and extend the life-time value of the customer base through strategic loyalty marketing programs.

JOB DESCRIPTION: Relationship Officer

EXPERIENCE: 0-3 YEARS

QUALIFICATION: A University degree or its equivalent
 
ESSENTIAL ATTRIBUTES: 

• Fluency In English language
• Must be proficient in the use of Microsoft Office tools
• Pleasant personality
• Must have the ability to multitask while being versatile
• Ability to Pay attention to details,
• Problem solver
• Should be Courteous
• Ability to relate with and maintain both new and existing company clients i.e. individual/corporate, while also sourcing for new ones when required.
• Persons with no prior experience (entry level) can also apply. 

JOB ROLE:

• Acquire new merchant sign-ups to meet client needs and specifications
• Manage, train and setup merchant partner locations 
• Create and retain customer loyalty and preference by establishing rapport with the client
• Oversee the resolution of customer concerns and facilitating the delivery of smooth services to the client
• Relationship Management of existing Corporate/individual clients effectively to facilitate client retention
• Carry out periodic calls and visits to merchant partners and their location to ensure proper service delivery   
• Work closely with Marketing and other departments to meet Client needs
• Generate monthly and periodic reports of each client being managed 

 

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