Relationship Officer

Company
Loyalty Solution Limited



Job Level
Fresh Graduate/Entry Level/Graduate Internship



Location
Lagos



Specialization
Customer Service



Job Type
Full-Time



Minimum Qualification
Degree



Preferred Years of Experience
Entry Level



Application Deadline

2 months from now


Loyalty Solutions Limited was incorporated in June 1996, as an integrated loyalty services provider. Loyalty Solutions Limited (LSL) focuses on helping its clients acquire new customers, Improve customer loyalty, retention and extend the life-time value of the customer base through strategic loyalty marketing programs.

JOB DESCRIPTION: Relationship Officer

EXPERIENCE: 0-3 YEARS

QUALIFICATION: A University degree or its equivalent

ESSENTIAL ATTRIBUTES: 

• Fluency In English language
• Must be proficient in the use of Microsoft Office tools
• Pleasant personality
• Must have the ability to multitask while being versatile
• Ability to Pay attention to details,
• Problem solver
• Should be Courteous
• Ability to relate with and maintain both new and existing company clients i.e. individual/corporate, while also sourcing for new ones when required.
• Persons with no prior experience (entry level) can also apply. 

JOB ROLE:

• Acquire new merchant sign-ups to meet client needs and specifications
• Manage, train and setup merchant partner locations 
• Create and retain customer loyalty and preference by establishing rapport with the client
• Oversee the resolution of customer concerns and facilitating the delivery of smooth services to the client
• Relationship Management of existing Corporate/individual clients effectively to facilitate client retention
• Carry out periodic calls and visits to merchant partners and their location to ensure proper service delivery   
• Work closely with Marketing and other departments to meet Client needs
• Generate monthly and periodic reports of each client being managed 

 

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